Responsible Gaming at qqaa — Play Smart, Stay in Control

1 18+ Age Restriction Policy

qqaa operates a strict 18+ policy with zero exceptions. Access to real-money casino games, sports betting markets, and any other wagering product on the qqaa Platform is permitted only for individuals who are 18 years of age or older at the time of registration and throughout their continued use of the account. This requirement applies to all players located in Bangladesh regardless of city or region — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or anywhere else in the country.

1.1 Age Verification Process

During the account registration process, all new qqaa players are required to provide accurate date-of-birth information. Before any significant withdrawal is processed, and at any point our compliance team deems appropriate, qqaa will require players to complete a formal KYC (Know Your Customer) identity check. This involves submitting a scanned or photographed copy of a valid, government-issued photo identification — typically a Bangladesh National Identity Card (NID), a valid passport, or a birth certificate paired with a secondary identity document.

Accounts that cannot confirm the age of the holder through the KYC process will be suspended until the required documentation is provided and verified. qqaa reserves the right to request age verification at any stage of the player lifecycle — not only at withdrawal. Players who provide false date-of-birth information will have their accounts permanently closed and relevant winnings voided in accordance with the qqaa Terms and Conditions.

2 Recognising Problem Gambling

Problem gambling does not develop overnight. It typically emerges gradually, often going unnoticed by the player themselves until the behaviour has already created financial, emotional, or relational strain. qqaa encourages every player to regularly take stock of their gambling habits and to be honest with themselves about whether gambling is remaining a recreational activity or beginning to interfere with other areas of life.

The following checklist contains common indicators that gambling may be becoming problematic. If you recognise two or more of these patterns in your own behaviour over the past month, we strongly encourage you to use one of the protective tools described in Sections 3, 4, and 5, or to contact qqaa support directly.

3 Deposit Limits and Budget Controls

One of the most effective ways to keep gambling within safe boundaries is to set a firm cap on how much you deposit into your qqaa account within a given time period. qqaa supports player-defined deposit limits as a standard account feature, available to all registered players in Bangladesh at no cost and with no minimum required.

3.1 How Deposit Limits Work on qqaa

You may set a daily, weekly, or monthly deposit limit on your qqaa account. Once a deposit limit is active, qqaa's system will automatically decline any deposit attempt that would cause your cumulative deposits to exceed the limit you have chosen within the applicable time window. For example, if you set a weekly deposit limit of ৳5,000, you will not be able to deposit a total of more than ৳5,000 across all payment methods (bKash, Nagad, Rocket, Upay, or bank transfer) during any rolling seven-day period.

• Limit types available: daily limit, weekly limit, monthly limit — you may set one, two, or all three simultaneously.
• Immediate effect: When you lower an existing deposit limit, the new lower limit takes effect immediately. Increasing a limit is subject to a 72-hour cooling-off period before the higher limit becomes active, giving you time to reconsider.
• No minimum: There is no minimum deposit limit — you may set your cap as low as you choose, including ৳0 to effectively pause all deposits without triggering a full account suspension.
• How to set limits: Log in to your qqaa account, navigate to the Responsible Gaming section of your account settings, and select the deposit limit option. Alternatively, send a written request to [email protected] specifying the limit type, amount in BDT, and your account username.

3.2 Loss Limits and Wager Limits

In addition to deposit limits, qqaa can configure loss limits and wager limits for players who request them via support. A loss limit caps the total amount you are permitted to lose within a set period before your session is paused. A wager limit caps the total value of bets placed, irrespective of outcome. These tools are particularly useful for players who fund their accounts infrequently but want to manage in-session spending carefully. Contact [email protected] to request either of these limit types.

4 Time-Out and Session Controls

Continuous, uninterrupted gambling sessions can significantly increase the risk of poor decision-making and impulsive wagering. qqaa provides time-out tools that allow you to step away from the Platform for a defined period — a short break that gives you perspective and helps you return (or not return) on your own terms.

4.1 Short-Term Time-Out Periods

A time-out is a temporary suspension of your qqaa account that you request voluntarily. During a time-out, you cannot log in to your account, place bets, or access any real-money game. Time-out periods available on qqaa include:

• 24-hour time-out: A one-day cooling-off period, effective immediately upon request.
• 7-day time-out: A one-week break, effective immediately upon request.
• 30-day time-out: A one-month suspension, suitable for players who feel they need a meaningful break to reassess their habits.
• Custom duration: If you would like a time-out period longer than 30 days but shorter than the six-month minimum self-exclusion threshold, contact [email protected] to arrange a custom duration.

Time-outs take effect immediately once confirmed by qqaa support. Unlike self-exclusion (covered in Section 5), time-outs expire automatically at the end of the chosen period, after which you are free to log back in. If you feel you need a longer or more permanent break, please consider the self-exclusion option described below.

4.2 Session Time Reminders

For players who wish to remain active on the Platform but want a gentle nudge to keep sessions time-bounded, qqaa can configure session duration reminders on your account. These reminders notify you when you have been logged in for a specified number of minutes or hours, prompting you to consider whether you wish to continue. This feature is available on request via [email protected] and is separate from the deposit or loss limit systems.

5 Self-Exclusion Programme

Self-exclusion is the most comprehensive protective tool available to qqaa players. When you self-exclude, your account is fully suspended for a minimum of six months and you are prevented from creating a new account during the exclusion period. Self-exclusion is the appropriate choice for players who recognise that gambling has become or is becoming harmful and who want a firm, enforceable barrier between themselves and the Platform.

5.1 Self-Exclusion Periods

• 6 months: Minimum self-exclusion period. Suitable for players experiencing early warning signs of problem gambling who want a meaningful enforced break.
• 1 year: Recommended for players who have identified a pattern of harmful gambling behaviour and want a longer recovery window.
• 3 years: Available for players with a more established pattern of problem gambling who want extended protection.
• Permanent exclusion: An indefinite self-exclusion with no automatic reinstatement. The account is closed permanently and cannot be reopened under any circumstances.

5.2 How to Request Self-Exclusion

1. Send an email to [email protected] from your registered email address with the subject line "Self-Exclusion Request".
2. State your full name, qqaa account username, and the duration of exclusion you are requesting (6 months, 1 year, 3 years, or permanent).
3. qqaa will acknowledge your request within 24 hours and confirm the exclusion is active within one business day.
4. You will receive a confirmation email once the exclusion has been applied to your account. Keep this email for your records.
5. If you attempt to create a new account during the exclusion period and qqaa identifies a match to a self-excluded profile, the new account will be closed immediately and any deposits returned.

6 Getting Help and Support

qqaa's customer support team is trained to handle responsible gaming requests with sensitivity, discretion, and urgency. If you are concerned about your own gambling behaviour, or if a friend or family member has expressed concern about your habits, reaching out to support is always the right first step. There is no judgment, no penalty to your account, and no requirement to justify why you are requesting a protective tool.

6.1 Contacting qqaa Support for Responsible Gaming

To request any responsible gaming tool — including deposit limits, time-out periods, self-exclusion, or simply a conversation about your options — contact the qqaa responsible gaming team at:

6.2 External Support Resources

While qqaa provides comprehensive in-platform tools and responsive support, we also encourage players who are struggling with gambling-related harm to seek professional guidance beyond the Platform. Discussing concerns with a trusted doctor, counsellor, religious adviser, or community support worker is a sign of strength, not weakness. Community mental health resources, family counselling centres, and social welfare offices are available across all major Bangladeshi cities including Dhaka, Chittagong, Sylhet, and Khulna.

If gambling is affecting your financial stability, seeking guidance from a financial counsellor or visiting your local bank branch — whether at Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank — to discuss debt management options can provide practical relief alongside behavioural support.

7 Safer Gambling Tips

The following practical guidelines can help you keep gambling enjoyable and within healthy boundaries. These are not restrictions imposed by qqaa — they are habits adopted voluntarily by players who want to stay in control of their experience.

• Set a budget before you play, not during. Decide in advance the maximum you are prepared to spend and treat that amount as spent the moment you deposit it. Winnings are a bonus, not an expectation.
• Never chase losses. If you have reached your budget and lost, close the Platform and step away. Chasing losses — depositing more to recover what you have lost — is the single most common pathway to problem gambling.
• Balance gambling with other activities. Gambling should be one of several leisure activities in your life, not the primary one. Maintaining hobbies, social connections, and physical activity outside of gambling keeps the activity in healthy perspective.
• Do not gamble under emotional stress. Avoid playing qqaa games when you are feeling angry, anxious, depressed, or under financial pressure. Emotional states impair decision-making and increase the risk of impulsive wagering.
• Take regular breaks during sessions. Stand up, get a glass of water, and step away from your screen for at least five minutes every hour you are active on the Platform. Physical breaks reset your mental state.
• Keep alcohol and other substances away from gambling sessions. Playing while intoxicated significantly reduces your ability to make rational bet-sizing decisions and increases the likelihood of exceeding your planned budget.
• Understand that outcomes are random. All qqaa casino games — including slots, live baccarat, live roulette, and crash games — use certified random number generation. No strategy, pattern recognition, or system can guarantee a win. Every outcome is independent of the previous one.
• Use the tools qqaa provides. Deposit limits, session reminders, time-outs, and self-exclusion are there for a reason. There is no stigma attached to using them — many disciplined, recreational players use deposit limits as a routine budget management habit.

8 Protecting Minors

qqaa takes the protection of children and young people very seriously. The Platform is designed, marketed, and operated exclusively for adults aged 18 and above. We do not direct any marketing communications, promotional content, or game recommendations toward individuals under 18, and we do not use imagery, themes, or language designed to appeal to minors.

8.1 Guidance for Parents and Guardians

If you share a device, mobile phone, or computer with family members who are under 18, we strongly recommend the following precautions to prevent underage access to qqaa or any other gambling Platform:

• Always log out of your qqaa account completely after each session — do not rely on browser auto-fill or saved passwords on shared devices.
• Do not share your qqaa account credentials (username and password) with any other person, including family members aged 18 or over.
• Consider enabling parental controls or content filtering on shared devices and home internet connections to restrict access to gambling websites.
• Store mobile devices and computers in shared, visible spaces in the home rather than in private rooms where unsupervised browsing is more likely.
• Speak openly with teenagers in your household about the risks of gambling and the legal age requirement, as early education is the most effective long-term protective factor.

If you believe a minor has accessed qqaa using your account or has created their own account using false age information, contact qqaa support immediately at [email protected]. qqaa will investigate all such reports as a priority and take immediate protective action on any account suspected of belonging to or being accessed by a person under 18.